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A guide to connecting utilities in the UAE

utilities in UAE

At Castles Plaza Real Estate, we are your dedicated partners in navigating the process of connecting utilities in the UAE. We understand that moving to a new home or office can be an exciting yet overwhelming experience, especially when it comes to setting up essential services like electricity, water, and internet. That’s why we are here to help you every step of the way, providing a comprehensive guide to ensure a smooth and hassle-free utility connection experience. With our helpful, passionate, and reliable team by your side, you can rest assured that your transition to your new space will be seamless.

1. Understanding the Process

Before you begin the process of connecting utilities, it’s essential to understand the requirements and procedures involved. The first step is to determine which utility providers are available in your area. In the UAE, there are various providers for electricity, water, gas, and internet services. Our team at Castles Plaza Real Estate can assist you in identifying the relevant service providers and their contact information.

2. Contacting the Service Providers

Once you have gathered the necessary information, it’s time to reach out to the service providers to initiate the utility connection process. We recommend contacting them well in advance to ensure a seamless transition. Our team can provide you with a list of contact numbers and assist you in making the necessary appointments.

3. Document Preparation

Before your scheduled appointment with the service providers, it’s important to gather the required documents. Typically, you will need a copy of your passport, visa, Emirates ID, and your tenancy contract or ownership documents. Our team can help you ensure that you have all the necessary paperwork ready, saving you time and effort.

4. Securing an Ejari Certificate

In the UAE, it is mandatory to obtain an Ejari certificate for residential and commercial properties. This certificate acts as proof that your tenancy contract is registered with the relevant authorities. Our team can guide you through the Ejari registration process, ensuring that you have the required certificate before connecting utilities.

5. Electricity Connection

Electricity is a vital utility for any home or office. To connect electricity in your new space, you will need to submit an application to the local distribution company. They will require a copy of your Ejari certificate and other relevant documents. Our team can assist you in completing the application and guide you through the electricity connection process.

6. Water and Gas Connection

Water and gas connection procedures may vary depending on the emirate and locality. Generally, you will need to contact the respective service providers and provide them with the necessary documents. Our team can help you identify the correct service providers and ensure that your water and gas connections are arranged efficiently.

7. Internet and Telecommunications

In today’s digital age, a reliable internet connection is essential. To connect internet and telecommunications services, you will need to choose a service provider and select the package that suits your needs. Our team can provide you with information about the available providers and help you compare different packages to find the best option for you.

8. Finalizing the Process

Once you have completed all the necessary steps and provided the required documents, it’s time to finalize the utility connection process. Our team will follow up with the service providers on your behalf to ensure that everything is in order and that your utilities are connected seamlessly.


At Castles Plaza Real Estate brokerage, we strive to make your transition to a new space as smooth as possible. Our helpful, passionate, and reliable team is dedicated to providing you with the guidance and support you need when connecting utilities in the UAE. With our expertise and commitment to customer satisfaction, you can trust us to take care of all your utility connection needs.


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